Chuk Chat Troubleshooting

Chuk Chat Troubleshooting

I cannot sign in

• Check email/password spelling.
• Make sure you confirmed your email after signup.
• Try again in the web app: chat.chuk.chat.

I forgot my password

If you forget your password, old encrypted chats cannot be recovered. Support cannot recover them.

I am offline or chats are not loading

• Check your internet connection.
• If offline mode appears, cached chats may still be readable.
• Reconnect and refresh/sync.

I cannot send more messages

• You may have reached your free-message limit (10 total) or run out of credits.
• Open pricing/subscription to continue usage.

Replies are slow

• Try a faster model.
• Try again with a shorter prompt.
• Check status.chuk.chat for service incidents.

Attachments are not working

• Check file size and format.
• Try a different file or restart the app.

I deleted an image and now old chats show placeholders

This is expected. Deleted media is no longer available and old messages may show "Image deleted".

App seems outdated

Use in-app update notices or download the latest version:

• Downloads

Still stuck?

Contact support: [email protected]

When contacting support, include:

• Platform (web, Windows, macOS, Linux, Android)
• Approximate time of the issue
• A short description of what happened