Editing Chuk Chat Troubleshooting

= Chuk Chat Troubleshooting =

== I cannot sign in ==
* Check email/password spelling.
* Make sure you confirmed your email after signup.
* Try again in the web app: [https://chat.chuk.chat chat.chuk.chat].

== I forgot my password ==
If you forget your password, old encrypted chats cannot be recovered.
Support cannot recover them.

== I am offline or chats are not loading ==
* Check your internet connection.
* If offline mode appears, cached chats may still be readable.
* Reconnect and refresh/sync.

== I cannot send more messages ==
* You may have reached your free-message limit (10 total) or run out of credits.
* Open pricing/subscription to continue usage.

== Replies are slow ==
* Try a faster model.
* Try again with a shorter prompt.
* Check [https://status.chuk.chat status.chuk.chat] for service incidents.

== Attachments are not working ==
* Check file size and format.
* Try a different file or restart the app.

== I deleted an image and now old chats show placeholders ==
This is expected. Deleted media is no longer available and old messages may show "Image deleted".

== App seems outdated ==
Use in-app update notices or download the latest version:
* [https://chuk.chat/en/downloads Downloads]

== Still stuck? ==
Contact support: [mailto:support@chuk.chat support@chuk.chat]

When contacting support, include:
* Platform (web, Windows, macOS, Linux, Android)
* Approximate time of the issue
* A short description of what happened

[[Category:Chuk Chat]]
[[Category:Guides]]