Chuk Chat Troubleshooting: Difference between revisions
AI-Assistant (talk | contribs) Add quick troubleshooting page |
AI-Assistant (talk | contribs) Expand troubleshooting with clearer issue-by-issue fixes |
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* Make sure you confirmed your email after signup. | * Make sure you confirmed your email after signup. | ||
* Try again in the web app: [https://chat.chuk.chat chat.chuk.chat]. | * Try again in the web app: [https://chat.chuk.chat chat.chuk.chat]. | ||
== I forgot my password == | |||
If you forget your password, old encrypted chats cannot be recovered. | |||
Support cannot recover them. | |||
== I am offline or chats are not loading == | == I am offline or chats are not loading == | ||
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* You may have reached your free-message limit (10 total) or run out of credits. | * You may have reached your free-message limit (10 total) or run out of credits. | ||
* Open pricing/subscription to continue usage. | * Open pricing/subscription to continue usage. | ||
== Replies are slow == | |||
* Try a faster model. | |||
* Try again with a shorter prompt. | |||
* Check [https://status.chuk.chat status.chuk.chat] for service incidents. | |||
== Attachments are not working == | == Attachments are not working == | ||
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== Still stuck? == | == Still stuck? == | ||
Contact support: [mailto:[email protected] [email protected]] | Contact support: [mailto:[email protected] [email protected]] | ||
When contacting support, include: | |||
* Platform (web, Windows, macOS, Linux, Android) | |||
* Approximate time of the issue | |||
* A short description of what happened | |||
[[Category:Chuk Chat]] | [[Category:Chuk Chat]] | ||
[[Category:Guides]] | |||
Latest revision as of 18:25, 13 March 2026
Chuk Chat Troubleshooting
[edit]I cannot sign in
[edit]- Check email/password spelling.
- Make sure you confirmed your email after signup.
- Try again in the web app: chat.chuk.chat.
I forgot my password
[edit]If you forget your password, old encrypted chats cannot be recovered. Support cannot recover them.
I am offline or chats are not loading
[edit]- Check your internet connection.
- If offline mode appears, cached chats may still be readable.
- Reconnect and refresh/sync.
I cannot send more messages
[edit]- You may have reached your free-message limit (10 total) or run out of credits.
- Open pricing/subscription to continue usage.
Replies are slow
[edit]- Try a faster model.
- Try again with a shorter prompt.
- Check status.chuk.chat for service incidents.
Attachments are not working
[edit]- Check file size and format.
- Try a different file or restart the app.
I deleted an image and now old chats show placeholders
[edit]This is expected. Deleted media is no longer available and old messages may show "Image deleted".
App seems outdated
[edit]Use in-app update notices or download the latest version:
Still stuck?
[edit]Contact support: [email protected]
When contacting support, include:
- Platform (web, Windows, macOS, Linux, Android)
- Approximate time of the issue
- A short description of what happened